terms & conditions
Shipping Policy
Delivery within the UK is included with most purchases, however, if you reside in the South West, Wales, The Highlands, Ireland or The Isles there may be an additional cost. Please contact me prior to purchasing so we can give you an accurate delivery quote for these locations.
We use reliable nationwide couriers to deliver your pieces of furniture home to you. This is a one-man service, so a pair of hands will be required upon delivery to assist with lifting if required.
If another pair of hands isn’t possible, it may be able to provide a two-man courier at an additional cost. Please contact me prior to purchasing so we can give you an accurate delivery quote for this service.
The delivery is to ground floor level only. If access by lift or stairs is required, please contact me prior to purchasing so we can accommodate this for you with the courier.
Refund Policy
This Refund Policy outlines the terms and conditions regarding refunds for purchases made from Boho Bard. We specialize in creating bespoke and ready to buy restyled furniture alongside a selection of home decor items. We want your experience of working with Boho Bard to be a positive one, please review this policy carefully before making a purchase, as by placing an order with us, you agree to comply with the terms outlined below.
Non-Refundable Bespoke commission furniture & home decor Items
1a. Bespoke and Commissioned Items: Our products are carefully designed and restyled to your specific requirements. Each commissioned piece is made to order and, as a result, cannot be resold. Therefore, we cannot accept returns or provide refunds for bespoke commissioned items, unless there is a defect or damage that occurred during transit. We would like to highlight that the furniture is vintage and inevitably will show some signs of its history which cannot be classified as a defect.
1b.Transit Damage: In the event that you receive an item with damage that occurred during transit, please contact us within 24 hours of receiving the item. We may request photographic evidence of the damage to assess the situation. If the damage is confirmed, we will work with you to resolve the issue promptly.
Standard and Non-Personalized Items
2a. Standard and Non-Personalized Items: For standard items that are not bespoke commissioned pieces, we do offer refunds within 14 days from delivery in line with distance selling regulations. If you wish to return a standard or non-personalized item, please follow the guidelines below:
Notify us within 14 days of receiving the item that you would like to initiate a return.
The item must be returned in its original condition, unused, and undamaged.
The item must be securely packaged to ensure its safe return.
You the buyer are responsible for the shipping costs for returning.
2b. Refund Process: Once we receive the returned item and confirm that it meets the conditions stated in Section 2a, we will initiate the refund process. Please note the following details:
Refunds will be issued using the original payment method used for the purchase.
Any shipping or handling fees associated with the original purchase will not be refunded.
We reserve the right to deduct a refinishing fee from the refund amount if we feel the item needs this prior to selling on, which will be communicated to you prior to processing the refund.
The time it takes for the refunded amount to be reflected in your account may vary depending on your bank or payment provider.
Cancellations
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3a. Order Cancellations: If you need to cancel an order for a standard or non-personalized item, please contact us as soon as possible. We will do our best to accommodate your request, provided that the item has not yet been shipped.
3b. Cancellation of Bespoke or Commissioned Items: As bespoke or commissioned items are made to order; cancellations are generally not possible once the production process has begun. However, if you wish to discuss a cancellation request for a bespoke or commissioned item, please contact us, and we will assess the feasibility on a case-by-case basis.
Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy or our refund process, please contact us at:
07752738933
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By placing an order with us, you acknowledge that you have read and understood these Terms & Conditions and agree to abide by its terms. Please note that this policy does not affect your statutory rights as a consumer.